Frequently Asked Questions
How do I redeem the money back guarantee?
To apply for the EUKANUBA 100% Money Back Guarantee you will need to complete the following steps:
Enter your details in the fields below.
Email your proof of purchase to - Attention: Anne Reeves at firstname.lastname@example.org
. If your receipt is not itemised you will need to return your receipt and the barcode as proof of purchase. If you do not have your receipt you must email the barcode as proof of purchase. Without these items refunds cannot be made. You can cut the barcode from the back of your bag.
We will send you an email within 24 hours to confirm receipt of your refund request.
Once we receive your receipt and the proof of purchase we will process your money back guarantee payment. A bank transfer will be paid within 28 working days.
I received a rejection email how do I get my money back?
If the email stated that you did not return the correct proof of purchase or receipt you will need to submit a new order and resend your receipt/product.
If the rejection email stated that there was a problem with the bank transfer please call us on:
03300 245752 between the hours of 9.00 and 5.00, Monday to Friday where one of our advisors will be able to confirm you bank details.
Do I need to send my original receipt?
Yes, we will be unable to process your money back guarantee application if you do not email us the original receipt or the proof of purchase. We will be unable to accept altered, manipulated or cut receipts. Please ensure that the date of the receipt is clearly visible otherwise your application will be invalid.
Will I get my receipt back?
No unfortunately, we are unable to return any receipts. You can be assured that any sensitive information on the receipt will be treated with the utmost confidentiality.
I haven't received my money back?
Please allow up to 28 working days from the date you received your payment confirmation email. If your application has been unsuccessful you will receive an email explaining the reason.
Any other query?
If you have any further queries about your 100% Money Back Guarantee please call 03300 245752. For all other product related questions please call us on 00800 24153414 between the hours of 9.00 and 5.00, Monday to Friday.