To apply for the EUKANUBA 100% Money Back Guarantee you will need to complete the following steps:

Step 1:
Enter your details in the fields below, read the terms and conditions and press submit.

Step 2:
Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Step 3:
To make your payment as swiftly as possible you will need to send the following 4 items – 
1. Your name, address and a 15+ word statement stating why you did not like the product.
2. Valid, itemised and original till receipt. 
3. The barcode of the product you are claiming a refund. You will need to cut this off the back of the bag.
4. The reference number from your on-line application. 

To - Anne Reeves, Spectrum Brands, Fir Street, Failsworth, Manchester, M35 0HS. 
Without all of these items refunds cannot be made. 

Step 4:
Once we receive these items we will process your payment. A cheque will be posted to you within 28 working days.

Spectrum Brands is committed to maintaining your trust by protecting personal information we collect about you, our consumers. Click here for the full details of our Privacy Statement.

Frequently Asked Questions | Terms and Conditions